The HSBC has officially ended its retail banking operations in Sri Lanka yesterday (30), following the transfer of its retail segment to Nations Trust Bank (NTB).
The move comes after receiving approval from the Central Bank of Sri Lanka in December 2025. A sale and purchase agreement signed between the two banks in September 2025 has now been fully completed.
From May 1, 2026, approximately 200,000 customer accounts—including prime banking clients, credit card holders, and personal loan customers—will be migrated to Nations Trust Bank.
HSBC informed customers that its branches, express banking centres, and ATMs will close at 3:00 p.m. today, while access to accounts, debit and credit cards, and digital banking services will remain available until 7:00 p.m.
After this cutoff, all HSBC cards and online platforms will cease to function.
Customers have been advised to plan ahead, as temporary service disruptions may occur during the transition period until NTB systems are fully operational.
