Health authorities say their ability to take action against unsafe food establishments is often limited because many complaints raised on social media are not followed up with formal reports.
The issue surfaced after a video circulated online showing what appeared to be a small snake-like head in a rice and curry meal at a restaurant in Bambalapitiya, sparking widespread public concern over food safety standards.
However, a senior official from the Ministry of Health Sri Lanka said the individual featured in the video has not submitted an official complaint.
“Despite the hype on social media, the person concerned has not lodged a formal complaint. This makes it difficult for us to take certain legal actions,” the official said.
Public Health Inspectors have since visited the outlet and collected food samples for laboratory testing. Authorities said any further action will depend on the outcome of those investigations.
The restaurant management has denied the allegation, maintaining that such an incident could not have occurred on their premises. Officials also confirmed that legal action had already been taken against the establishment several weeks ago over hygiene issues in a kitchen area that was under construction.
Health officials stressed that while social media can help bring attention to potential problems, formal complaints supported by evidence are essential for conducting proper investigations and pursuing legal remedies.
Members of the public are encouraged to report food hygiene concerns to the Food Safety Unit Sri Lanka by calling 011-2676161 between 8.00 a.m. and 10.00 p.m., and to provide relevant details and evidence to assist investigations.
